Refund and Returns Policy

This is a sample page.

Overview

Return and Refund Policy

Thank you for shopping with Aradia Gifts. Please read our return and refund policy carefully before making a purchase.

No Returns or Refunds Accepted

We regret to inform you that we do not accept returns or offer refunds for any purchases made on our website. This policy is in place due to the nature of the products we sell.

Consumer Rights

Under UK Consumer Law, you are entitled to a refund, repair, or replacement if the goods you purchase are faulty, misdescribed, or not as expected. This policy does not affect your statutory rights.

If you believe there is an issue with your product that falls under these criteria, please contact us immediately at sales@aradiagifts.co.uk so we can assist you further.

Damaged or Faulty Goods

If your item is damaged or faulty upon arrival, please contact us within 14 days of receiving the item. We may request that you provide photos of the damage or fault to help us resolve the issue. In these cases, we will either offer a replacement or a repair, where applicable.

Shipping Costs for Returns

Please note that in the case of faulty or damaged goods, the cost of shipping the item back to us will be at the expense of the buyer. We recommend using a trackable shipping service to ensure that the item reaches us safely. We are not responsible for any items lost or damaged during the return shipping process.

Non-Refundable Items

Certain items are non-returnable and non-refundable due to health and hygiene reasons, or if they have been personalised or made to order.

Need help?

For any questions or concerns regarding your order, please do not hesitate to get in touch with our customer support team at sales@aradiagifts.co.uk.